Privacy Policy

1. Who We Are

SR Sealworks is operated by SR EMPIRE BUILDING SERVICES LTD, a company registered in England and Wales. In this policy, references to “we”, “us” and “our” mean SR EMPIRE BUILDING SERVICES LTD operating as SR Sealworks.

SR EMPIRE BUILDING SERVICES LTD is responsible for deciding how and why personal information is used in connection with SR Sealworks.

2. Personal Information We Collect

The information we collect depends on how you contact us and which services you are interested in. This may include:

• Contact details: Your name, email address and telephone number.
• Property details: Your property postcode, property type and relevant location information.
• Project information: The type of waterproofing work required, approximate surface area, project description and preferred appointment arrangements.
• Photographs: Images you choose to upload showing bathroom surfaces, shower areas, pipe outlets, corners or areas requiring repair.
• Communication records: Messages, emails, enquiry details, quotation discussions and other information you provide when speaking with us.
• Service records: Agreed work details, appointment information, quotations, invoices and relevant project correspondence.
• Technical information: Basic information such as IP address, browser type, device information and website activity where collected through website hosting or analytics tools.

We ask for information that is relevant to understanding your requirements and arranging the requested service. Please avoid including unnecessary personal information in project descriptions or uploaded photographs.

3. How We Use Your Information

We use personal information for the following purposes:

• To receive and respond to website enquiries.
• To contact you about your bathroom or shower waterproofing requirements.
• To review project details and assess the work that may be needed.
• To arrange site assessments and discuss suitable appointment times.
• To prepare and send quotations based on the information provided.
• To confirm agreed work, coordinate appointments and communicate service updates.
• To carry out the agreed waterproofing work and maintain relevant service records.
• To respond to questions, feedback or concerns after a project.
• To maintain website security, prevent misuse and improve website functionality.
• To meet applicable accounting, tax and other legal obligations.

We do not use enquiry information for unrelated purposes. If we need to use your information for a new purpose, we will explain this before doing so where required.

4. Our Lawful Reasons for Using Personal Information

We use personal information only where an appropriate lawful basis applies under UK data protection law.

Steps Before Entering Into a Contract

We may use your contact details, property information and project requirements to respond to an enquiry, arrange an assessment and prepare a quotation at your request.

Contractual Requirements

Where you agree to proceed with our services, we use relevant information to arrange appointments, carry out the agreed work, communicate with you and manage the service relationship.

Legitimate Interests

We may use limited information where it is reasonably necessary for our legitimate business interests, such as maintaining communication records, managing customer enquiries, protecting our website and handling service-related questions. We consider your rights and expectations when relying on this basis.

Legal Obligations

Some records must be kept or shared to meet applicable legal, accounting and tax requirements.

Consent

Where consent is required, such as for certain optional cookies or marketing communications, we will ask for it separately. You can withdraw consent at any time.

5. Enquiries, Assessments and Quotations

When you submit an enquiry through our website, we use the information supplied to understand your project and contact you about the next steps.

This may involve reviewing photographs, discussing the condition of accessible surfaces, arranging an assessment and preparing a written quotation.

Submitting an enquiry does not automatically confirm an appointment or require payment. Any work arrangements are discussed and agreed separately. Where payment is subsequently arranged, relevant transaction information may be processed by the appropriate payment service provider.

Please make sure photographs do not unnecessarily show people, personal documents, security details or other information unrelated to the work being discussed.

6. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including relevant business and legal requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate. If a complaint, dispute or legal requirement means that certain records must be retained for longer, we will keep only the information reasonably necessary for that purpose.

7. When We Share Your Information

We do not sell your personal information. We may share relevant information with trusted organisations where it is necessary to operate our business and provide our services.

• Website hosting providers: To keep our website available and maintain its technical operation.
• Email and communication providers: To receive enquiries and respond to customer messages.
• Website form providers: To securely receive and manage information submitted through our website.
• IT and security providers: To maintain website functionality, protect systems and resolve technical issues.
• Professional advisers: Such as accountants or legal advisers, where relevant to our business obligations.
• Payment service providers: Where a payment is separately arranged, relevant transaction information may be shared with the provider handling that payment.
• Public authorities: Where disclosure is required by law or a valid legal request.

Service providers are given access only to the information reasonably needed for their work. Where required, suitable contractual and data protection arrangements are put in place.

8. International Data Transfers

Some website, email, hosting or technical service providers may process information using systems located outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is permitted under applicable data protection law.

Depending on the circumstances, this may include using an adequacy regulation or decision, appropriate contractual safeguards or another recognised transfer mechanism.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences and understand how visitors use the website.

Essential Cookies

These cookies support basic website functions, security and features necessary for the website to operate. They do not require consent where they are strictly necessary.

Analytics Cookies

If analytics tools are enabled, optional cookies may help us understand general website usage, such as which pages are visited and how visitors navigate the site. These cookies will only be used where the required consent has been obtained.

Managing Cookies

Where a cookie preference tool is provided, you can use it to accept or reject optional cookies and change your preferences later. You can also manage cookies through your browser settings. Blocking certain cookies may affect some website features.

Cookie names, providers and expiry periods depend on the tools actually enabled on our website. We will keep the cookie information accurate to the technologies in use.

10. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

These steps may include restricting access to relevant information, using appropriate account security measures, maintaining website updates and working with service providers that support secure data handling.

Information sent over the internet cannot be guaranteed to be completely secure. We therefore encourage you not to include passwords, payment card details or unnecessary sensitive information in website enquiries or ordinary email messages.

11. Your Data Protection Rights

Depending on the circumstances and the lawful basis used, you may have the following rights under applicable UK data protection law:

• Right of access: Ask for a copy of the personal information we hold about you.
• Right to rectification: Ask us to correct information that is inaccurate or incomplete.
• Right to erasure: Ask us to delete personal information where the legal conditions for deletion are met.
• Right to restriction: Ask us to limit how we use your information in certain circumstances.
• Right to data portability: Request certain information in a commonly used electronic format where this right applies.
• Right to object: Object to certain types of processing, including processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent where we rely on it for a particular use of your information.

These rights are subject to legal conditions and may not apply in every situation. For example, some information may need to be retained to meet legal accounting requirements or to establish, exercise or defend legal claims.

How to Make a Request

To exercise a data protection right, contact us using the details provided at the end of this policy. Please explain what you would like us to do so that we can deal with your request efficiently.

We will normally respond within one calendar month of receiving your request. If a request is complex or we receive several requests from you, the response period may be extended by up to a further two months where permitted. If an extension is needed, we will explain the reason within the initial one-month period.

We may ask for reasonable information to confirm your identity before providing personal information or making changes to it. This helps protect your information from being disclosed to the wrong person.

Most requests are handled free of charge. A reasonable fee may apply, or a request may be refused, where the law permits this because it is manifestly unfounded or excessive.

12. Marketing Communications

We use the contact information you provide primarily to respond to your enquiry and communicate about the services you have requested.

We will not add you to unrelated promotional mailing lists without an appropriate lawful basis. Where consent is required, you can withdraw it at any time by contacting us.

13. Children’s Information

Our services and website are intended for adults arranging residential property work. We do not knowingly seek to collect personal information directly from children.

If you believe that a child has provided personal information through our website, please contact us so that we can review the information and take appropriate steps.

14. Links to Other Websites

Our website may contain links to external websites or services. These websites operate independently and have their own privacy practices. We recommend reviewing their privacy information before providing personal details.

This policy applies to information handled by SR Sealworks and does not cover the privacy practices of external websites.

15. Changes to This Privacy Policy

We may update this policy when our services, website features or data handling arrangements change, or when an update is needed to reflect applicable legal requirements.

The latest version will be published on this page. If a change materially affects how we use personal information, we will take reasonable steps to bring the change to your attention before using the information in a new way where required.

16. Contact Us

If you have a question about this policy, want to understand how your information is used or wish to exercise your data protection rights, please contact us.

Making a Complaint

If you are unhappy with how we have handled your personal information, please contact us first so that we can review your concerns.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk/