Cancellation & Refund Policy

14-Day Cancellation Right If you enter into a service contract online, by telephone or away from business premises, you may have a statutory 14-day cancellation period under UK consumer law. Certain exceptions and conditions may apply.

1. Cancelling an Enquiry or Appointment

You may withdraw a booking enquiry at any time before a service contract has been agreed. There is no payment to refund where no payment has been made.

If an appointment or project has already been confirmed, please contact us as soon as possible if you need to cancel or rearrange it.

We will discuss the cancellation and any applicable arrangements with you, taking account of the agreed terms and your statutory consumer rights.

2. Your 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have the right to cancel a service contract within 14 days without giving a reason where the contract is made at a distance or away from business premises.

The cancellation period normally begins on the day the service contract is entered into.

To exercise this right, you must clearly inform us of your decision to cancel before the cancellation period expires. You can do this using the contact details provided on our website.

You may use the model cancellation form provided by UK consumer regulations, but you are not required to use a particular format.

Important: Early Start of Services If you expressly request that work begins during the 14-day cancellation period, you may have to pay a proportionate amount for services supplied up to the time you notify us of cancellation. If the service has been fully performed, your cancellation right may end where you gave the required prior express consent and acknowledged that you would lose that right once the contract was fully performed.

3. How to Request a Cancellation

To cancel an agreed service, please contact us with the following information where available:

Your full name.
The property postcode or project address.
Your appointment date or quotation reference.
A clear statement that you wish to cancel the service.

We will acknowledge your request and explain any next steps, including whether a refund is due.

4. Refund Eligibility

Where a cancellation or other circumstance gives you a right to a refund, we will process the amount due in accordance with applicable law and the agreed payment arrangements.

Depending on the circumstances, a refund may be due where:

You validly exercise an applicable statutory cancellation right.
We cancel a confirmed service and cannot agree a suitable alternative.
You have paid for work that we do not subsequently provide and no lawful deduction applies.
A refund or other remedy is required under your statutory consumer rights.

Where you cancel after requesting an early start to the service, a lawful proportionate charge for work already supplied may apply.

Nothing in this policy limits your rights where services are not provided with reasonable care and skill or otherwise fail to meet applicable legal requirements.

5. Refund Processing Time

Once a refund has been approved or becomes due, we will arrange it without undue delay.

Expected Refund Timeframe Refunds will be processed within 5–10 working days after approval, with the time taken for funds to appear in your account depending on your bank or payment provider.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

6. Changes to Appointments

If you need to rearrange an appointment rather than cancel the service, please contact us as early as possible.

We will make reasonable efforts to find an alternative date, subject to availability and the requirements of the project.

Any changes to the agreed scope, price or schedule will be discussed with you before proceeding.

7. Workmanship Concerns and Other Remedies

If you believe that completed work does not meet the agreed requirements, please contact us with a description of the issue and any relevant photographs.

We will review your concerns and discuss an appropriate resolution. Depending on the circumstances and your statutory rights, this may include repeat performance, a price reduction or a refund.

Your legal rights are not affected by this policy.

8. Exceptions and Legal Rights

The statutory 14-day cancellation right does not apply to every type of contract or circumstance. Certain legal exceptions may apply, and the rules can differ depending on how the contract was made and whether work has started or been completed.

Nothing in this policy is intended to exclude, restrict or replace any rights or remedies available to consumers under applicable UK law.

9. Contact Us

If you have questions about cancellations, refunds or an existing appointment, please contact SR Sealworks using the contact information provided on our website.

Please include your project details so that we can identify your enquiry and respond as efficiently as possible.